Kenya Airways Cancellation Policy - Refund Rules, Fee

Kenya Airways Cancellation Policy 

Kenya Airways is one the most renowned airlines that provides extraordinary services to its customers.If the Passengers has decided to cancel the flight then consider these points:-

1) Kenya Airways only provides full reimbursement for deceased passengers in the case of their death.
2) Refund is decided based on the type of the ticket purchased by the passenger.
3) Travelers are obligated to cancel the flight within 24 hours of the initial reservation date.

24 Hour Cancellation Policy 

According to the kenya airways 24 Hours cancellation policy , passengers are required to cancel their reservation to abstain termination fees. If the passenger successfully cancels their flight within 24 hours of the booking then Kenya airways won't charge else the airline will charge a termination cost as per the Cancellation Policy.

How to cancel Kenya airlines flight ticket?

Kenya airways offers a seamless cancellation procedure. Passengers can cancel their reservation either through the online platform or the offline method, based on the availability.

Online Flight Cancellation:

Follow the below mentioned steps.

1) Log in to your Kenya Airways account on their official website or paste the link https://www.kenya-airways.com/en/ in your browser.
2) Click on “Book and Manage” from the menu and select “Manage Booking”.
3) EnterBooking reference number and Lastname or E-ticket no and Lastname in the input field (Please refer to your ticket to avoid any confusion) , then hit the button “Manage your Booking”.
4) Follow the prompts to locate your reservation and select the cancellation option(ensure to review the airline’s cancellation policy , including any fees or refund conditions.

A confirmation mail will be sent to your authenticated email address upon successful cancellation of the flight.

Offline Flight Cancellation:

If you face any difficulty in cancelling your ticket using above mentioned steps then you can opt for offline kenya airways flight cancellation procedure.Dial Kenya Airways Flight cancellation phone number. Representatives will assist you in cancelling your ticket hassle-free.

Kenya Airways Refund Policy 

Kenya airways provides  refunds for eligible tickets within 14 business days for credit/ debit card purchases. All refund requests are subject to the regulations of the ticketed fare, and there may be fees or penalties associated with your refund. Your itinerary will be canceled once the refund has been processed.The airline has the option to provide a refund in the form of a travel voucher if necessary and it may take 21 days or more to proceed with voucher.

How to Get a Refund?

Please note that refund will be processed according to the ticket norms.

1) Vist the link https://www.kenya-airways.com/en/book-manage/manage-booking/request-for-your-refund/
2) Fill the form(refer to your ticket in order to avoid any confusion)
3) After the completion of the form, hit the button “Submit Request”.

NOTE: Kenya Airways is not able to Refund Tickets purchased through travel agencies. Please contact your travel agency to request a Refund.

Kenya  Airlines Cancellation Fee

Cancellation fees range from USD 100 to USD 300 depending on the route and fare category. 
a) Online Refund Form, the charges will be USD 100 to USD 300, depending on the fare category and route.
b) Phone reservations, the charges will be USD 100 to USD 300, depending on the fare category and route.
c) Reservations with a travel agent, the charges will be USD 100 to USD 300, depending on the fare category and route.